1. Who We Are

KeenForge Ventures LLC ("KeenForge," "we," "us," or "our") operates the website www.keenforgewebdesign.com and provides web design, development, and digital marketing services to small businesses. Our primary business address is in Cortland, Ohio. You may contact us at [email protected] or by calling (888) 468-3004.

2. Information We Collect

When you submit the contact form on our website, we collect the following personal information:

• Your full name
• Your email address
• Your phone number (if provided)
• Your business name and website URL (if provided)
• The message or inquiry you submit

We may also collect standard technical data automatically when you visit our site, including your IP address, browser type, pages visited, and referring URL. This data is collected through standard server logs and analytics tools and is used solely to improve site performance.

4. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide a project quote
• Communicate with you about your web design project
• Send you SMS messages as described in Section 3 above (with your consent)
• Send you email communications related to your project or inquiry
• Improve our website and services
• Comply with applicable legal obligations

We do not use your information for automated decision-making or profiling, and we do not sell your personal data to any third party.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use Resend (email delivery) and Twilio (SMS delivery) to communicate with you. These providers process your contact information solely to deliver messages on our behalf and are bound by their own privacy policies.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your contact information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you would like us to delete your information, please contact us at [email protected] and we will honor your request within 30 days.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to analyze site traffic and improve user experience. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the site.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website is served over HTTPS and our systems are hosted on secure, managed infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications (reply STOP to any message)
• Opt out of email communications (reply to any email with "unsubscribe")

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: